Helpdesk Challenge – how to claim for your Tube delay online
Tucked away within the Transport for London website is a simple claims form which can refund you for a delay of over 15 minutes. If you regularly find your Tube journeys delayed, this page could well become your new best friend.
Why it’s worth claiming for delayed Tube journeys
London has some of the most expensive public transport in the world, so there’s no justification for putting up with a delayed service. Even with an oyster card, if you’re travelling from outer London to central London (zones 1-5) a peak single ticket can cost up to £4.40.
If you’re delayed for just one journey a week, every week for a year, that’s potentially over £200 you could be refunded.
Refunds are issued as credit, and you are posted credit slips to your home address, which can be used for up to a year after issue – this is handy for anyone renewing annual travelcards, for instance.
How to claim for Tube delays
Head to the Transport for London refunds page to begin your claim.
Next, you’ll need to select your ticket type (whether you use an oyster card or travelcard, for instance) before proceeding to the claims form.
Next you’ll need to fill out your personal details within the claims form.
You’ll need to provide your address so that the refund credit voucher can be posted to you, as well as your email address so your claim can be confirmed.
If you’re an oyster card user, you’ll need to select the type of payment system you use with your card (for instance, pay as you go, or a monthly season pass).
Next, fill in the details of your journey, including your start and finish stations, the time you began and ended your journey, and how long the delay was. Remember, if your delay was under 15 minutes, you cannot make a claim.
Submit the form, and within 14 days, you should receive a credit voucher which can be redeemed at any London Underground station.
Speeding up your Tube delay claims
The best time to claim for your delay is immediately after your journey has finished, while the details are still fresh in your mind.
For this reason, it’s a good idea to bookmark the claims form page, so you can click on it as soon as you arrive at work, for example.
Alternatively, there are a number of smartphone apps which you can use to make a claim directly from your phone. None of these are directly endorsed by Transport for London, and most cost around 69p. They work by linking your claim directly to the TfL refund form, and provide a quick and convenient means for claiming for a delayed journey.
Tubeticketrefund is one of the many apps available for making a direct claim from your smartphone.
- Train delays and cancellations - a complete guide to your rights
- Train delay interactive tool – find out how much compensation you are owed
- Delays to coaches and ferries - further advice on transport delays
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