Millions of mobile users overpay on their monthly contracts
20% of UK adults always exceed their usage limits, or incur out-of-tariff costs, on their mobile phone contract, according to a new survey from Which?.
Our survey (which quizzed a total of 1,212 people aged 16+) revealed that 20% of respondents always paid more than the fixed minimum amount on their contract, while 44% said that they usually paid more than their minimum amount.
This suggests that approximately 10 million people regularly exceed their fixed monthly payments each month in the UK.
The survey also found that more than half of respondents never – or only occasionally – checked their mobile phone bill while many people do not know – or only have a vague idea – of what their monthly usage limits are:
- 27% of respondents said they either didn’t know, or had a vague idea, of their voice call limits.
- 24% said they didn’t know/had a vague idea of their text limit.
- 28% had a vague idea/didn’t know their data limit.
If you’re one of the 56% of mobile users that didn’t say they usually paid more than their minimum monthly amount, it could be because you have a plan that includes more minutes and texts than you need. If so, you may be able to save money by finding a cheaper tariff that better reflects your usage.
Switch and save
These figures highlight just how important it is to regularly check your monthly mobile phone bill. If you are regularly paying more than your fixed monthly amount, or using far fewer minutes and texts than your plan allows, why not check if Which?’s deal comparison tool can find you a cheaper mobile deal.
For more info on switching see our ‘Five good reasons why you should switch mobile phone provider‘.
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