Vodafone cuts international data costs and tethering charges

by , Phone networks 03/06/2011
Vodafone logo

Vodafone has introduced a new set of roaming costs and removed the tethering charges on data bundles.

Roaming costs

From June 1, all Vodafone mobile phone customers will be able to access five times as much data when travelling abroad.

For £10 a month the Data Traveller bolt allows customers to use 25MB of data a day, up from 5MB a day, in more than 35 European countries. Customers travelling outside of Europe will be charged £5 a day.

Heavier business users can choose the Vodafone Euro Traveller option. For £36.50 a month (excluding VAT), this annual deal gives 5GB of data, per month, to use in the UK and a further 1GB of data, per month, to use in more than 35 European countries and destinations.

Laptop users

If you want to use your laptop or tablet to access the internet when you’re abroad, you can now pay £8 a day for 100MB of data within Europe – or £25 in the rest of the world.

Vodafone also announced that contract customers who pay more than £40 a month, and have an allowance 900 or more minutes, are now entitled to 10 free texts a day within Europe. Customers on lower price plans can receive the same offer for £10 a month.

And Vodafone has introduced a £100 monthly cap on data roaming for all customers who travel outside of Europe (caps are already in place in Europe) to help prevent bill shock. Once customers have spent £80 they’ll be sent a free text warning them of the impending limit – although you can disable the cap and continue racking up a gargantuan bill should you wish by calling customer services or texting STOP to 40209.

Tethering changes

Finally, Vodafone has changed its terms and condition so that tethering - sharing your mobile phone’s data connection with other devices such as a laptop – will now be included in Vodafone data bundles at no extra charge.

New customers will automatically have this included in their contract, while existing customers can transfer to the new plan without extending their current contract – as long as the monthly charge is the same or more than it was.

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Robert Pearson

Vodafone customer services representatives seem to know nothing about the monthly cap on data roaming charges. I have just returned from 2 weeks in Greece, where I had a 25MB daily data allowance and was expecting to receive a warning text at 80% and 100% of this limit, so I could then turn off my roaming. I received no such texts and on return was presented with a bill for over £150 of data roaming charges. Firstly, Vodafone dispute that they have to send those warning texts (at one stage blaming the reliability of the Greek network – which is Vodafone Panafon) and thus have no obligation to cancel the bill, but secondly, the supervisor insisted there was no monthly cap on data roaming applicable to my pay monthly price plan. What is the true situation?

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