In our biggest ever mobile phone satisfaction survey, we asked 8,001 members of the public to rate their network and to tell us what they thought about the cost, range of available handsets, customer service and the accuracy of their bills.
The best mobile phone networks for contract customers
We found that customer satisfaction scores varied dramatically, with a gap of 25% between the highest rated contract provider – Tesco Mobile (74%) – and the worst – 3 (49%).
We also found that you don’t have to compromise on customer service in order to get a good deal. Tesco Mobile – the only contract provider to gain Which? Recommended Provider status – achieved a 5 star rating for cost and 4 stars for customer service.
O2 were the next best network operator with a score of 61% , while 3 (49%) and Orange (53%) brought up the rear. See the table below for the full results (click on the image to enlarge).
For an in-depth look at the satisfaction survey, including sample sizes, visit our advice guide on the best mobile phone networks.
Contract customer service
The best mobile phone pay-as-you-go networks
With pay-as-you-go, the networks performed a little better and three networks have the honour of being named Recommended Providers.
Asda Mobile comes top with an impressive 78%, while Tesco and O2 come in next with 66% and 65% respectively.
The big focus for pay-as-you-go customers was price with the best scores going to those networks that scored 4 or 5 stars for cost.
T-Mobile (51%) came bottom of the pile along with Virgin Mobile (52%). The rest of the scores can be seen in the table below (click on the image to enlarge).
Pay-as-you go cost
As well as looking at mobile phone networks, our biggest ever mobile phone satisfaction survey has also revealed what we think about Britain’s mobile phone shops. Read who were rated as Britain’s best mobile phone retailers.