Why Giffgaff is our best telecom services provider 2014


Still relatively unknown, mobile phone provider Giffgaff beat competition from Tesco Mobile and broadband providers Plusnet, Utility Warehouse and Zen Internet to be named our top telecoms provider.

Shortlists and winners are determined by Which? experts, who pore over the results of investigations and surveys to select shortlists and overall winners in each category. Companies can’t put themselves forward for an award, unlike in many other industry awards.

The best telecom service provider award is based on the results of our surveys of broadband and mobile phone network providers. We ask thousands of customers about their provider to find out who is best for customer service, value for money and general service.

Which? Awards – find out who else won

Which? deputy technology editor Rory Boland says

Rory-BolandIt’s always great to see a small company enter the market and shake things up, and that’s exactly what Giffgaff has done.

It doesn’t have any shops, it doesn’t even have a customer service phone line – and that will be a deal-breaker for some people. Instead, if you do have a question, comment or problem, you’ll need to email it in or look through the Giffgaff forum. But what it does have is fantastic value for money.

Originally a pay-as-you-go provider (although they have moved into contract deals), a £12 bundle gives you unlimited UK texts, 250 UK minutes and, best of all, unlimited internet.  As someone who has switched to Giffgaff based on all the positive feedback we have had, I’ve found them an absolute bargain. And, while the unusual way of getting in touch with Giffgaff takes some getting used to, when problems have arisen I’ve had them solved promptly and politely.

Unlock a better mobile deal?

If you’ve switched to a different mobile phone provider, you’ll know that getting your phone unlocked is not always as simple as it should be. Many providers charge, even though you already own the handset, while others don’t let you know that they can unlock your phone, and after you’ve left the company it can be too late. Giffgaff and EE already unlock their handsets for free and we’d like to see other providers follow suit.

We’d also like to see providers make it easier for you to switch to the best deal for you. When your contract ends, your provider should offer you the best deal based on your usage. If, for example, you use around 90 minutes a month, your provider should offer you a deal that includes a 100 minutes, not a more expensive one with 500.

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139 replies

    1. It is the worse network provider so far i dont know how much do they pay people to write this, it is cheap but not reliable l very poor network and internet it is a joke most time is very slow. This is the truth about giffgaff, if you have money dont waste your time with them

    2. im trying to contact giffgaff about my account as i got my new sim in the phone put £20 on it to get unlimited everything and ive got not apart from giffgaff taking my money . so can someone tell me whats going on please , my number is 07709293057

  1. Hi there,

    I have been double charged for the same goodybag. Could you refund me one of them? I just want to pay it once.
    My debit card failed because I lost it and I have reentered the new card details to pay this new goodybag.
    Please, refund me the second payment.

  2. I advise no1 to go onto giff gaff pay my tariff everymonth and my internet commection is absolute rubbish comecting to server never get internet properly i would love to know why on earth im paying and getting a crap service 3 months now this has been going on never again

  3. I was just wondering if the money. For my £10 goodybag
    Can be taken off my credit. As I put a top up on thinking that it would. Automatically. Do this

  4. I have paid for the £12 (3gb) internet goodybag on 25th April 2015 but still no internet until today. What happened ? I want my money back.

  5. A few weeks ago I had a message to upload a critical update, which I duly did. Since then I have had no internet access!! Can someone tell me why please?

  6. I have received a sim but I am unable to sign in as it appears my name is not recognized…………I have tried every way to make contact with the provider without success……Is there any one out there to get me in touch with the provider?

  7. iv applied for a sim. £20 a month will that be direct debit. Or just top up. The deal is all you can eat £20 a month. But when I get the sim do I have to sort around for the right bundal. Or dose it do it for you. Two questions. Thanks gifgaf.

  8. Giffgaff are the WORST network in the UK! A few years ago, when they were clearly much cheaper than other networks with £12 pm for Unlimited data, unlimited data and 500(?) minutes, then it went up slowly to what is now — £20! The speed is less than 1MBPS! I am now with Vodafone and the internet speeds I’m receiving are 35mpbs on average! Never go with Giffgaff if you’re looking to use data!

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