O2 network down: service problems cut off thousands

O2 has suffered a major collapse of its network leaving hundreds of thousands of users unable to call, text or use the internet on their mobile phones.

The problems started yesterday at 1.30pm and have affected a growing number of consumers overnight. O2 claims that the 2G network is now back up and running and the 3G service is being restored.

For more information read our O2 network outage news story on which.co.uk.

Which? is calling for O2 to compensate customers who have been inconvenienced by the problems. Join the debate about should O2 compensate users for the outage?

Customers can also check the status of O2′s repairs at status.o2.co.uk.

More on this…

• How to complain about mobile phone problems – guide to making complaints
• O2 network suffers outage – thousands left without signal
• Does O2 owe you money over outages? – join the debate on Which? Conversation