How to download and apply the Tesco Hudl screen fix [video]

by , Senior Technology Researcher Tablets 29/05/2014
Tesco Hudl_screen fix

The troublesome Tesco Hudl screen has long been a topic of conversation here on the Which? Tech Daily blog. The problem, which has affected a number of Hudls, froze the bottom left hand corner of the tablet’s screen forcing owners to manually reset their device.

We heard from lots of you about this. And the message was always the same, you love your Hudls and are really disappointed by the screen issues.

Back in March, we spoke to Tesco who provided an interim solution. We have kept in contact with the supermarket giant and can now reveal that a permanent fix has been launched and is ready for action. The fix should solve your screen problems for good. Below we take you through how to download the update and apply the fix.

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How to fix a Tesco Hudl with a frozen screen – video


How to find the Tesco Hudl update

Your Hudl should automatically find the update and ask if you would like to download it. But if it doesn’t you should hit the Apps button, scroll to Settings, navigate down to About tablet (which is at the bottom of the settings menu) and then hit Hudl updates followed by Check now.

Your Hudl will then scan for updates. If there’s a new one available it’ll provide the following message:

There’s a new update waiting for your Hudl, containing the following: Upgrade to Hudl version 1.3.1. This upgrade brings you all of the latest and greatest Google app updates, plus a new option in your Hudl’s Display settings that lets users reset their touch screen to improve its responsiveness if required.

All you need to do is press Download. This will update your tablet with all the latest software and fixes including the screen fix. Once it’s all downloaded the Hudl will reboot. This process may take a few minutes, especially if you have a slow internet connection.

How to apply the Tesco Hudl fix

Downloading the update is not the end of the story. The update will have placed a new button in the tablet’s Display Settings which, once activated, should resolve your frozen Hudl woes.

To navigate to this start by pressing Apps, then scroll along to Settings, then Display. At the bottom of this menu is a new button that says Reset touch screen. Press it and then follow the instructions – you’ll be asked to lay the tablet flat, before pressing Reset screen. The process should take just a few seconds and should mean that you’re tablet’s freeze free from now on.

What to do if you still have Tesco Hudl problems

We’ve not experienced any issues with our Hudl since we applied the above fix. However, if you do, please tell us about any continuing Hudl trouble in the comments section below.

We were also able to speak to a Tesco representative who told us that Tesco will allow for a refund or exchange if customers are not happy with the fix. So again, please let us know if you have any issues on that front too.

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46 comments

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Rena Titley

So satisfying to see Which? intervening at last and providing step by step procedure for unfreezing the Hudl screen. I took mine back for a refund as soon as I realised there were problems so now own a different tablet which is giving no trouble. Although I am not now an owner of the Hudl I am nevertheless very pleased to know that every one else is being looked after and that my favourite consumer magazine has come up trumps also. Good luck everyone with your Tesco tablets.

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Phil Butler

I watched your video showing how to obtain the Frozen Screen fix for the Tesco Hudl with interest. I note that the Tesco Hudl frozen screen problem only appears to affect the bottom left hand area of the screen. I note also that the download instructions for the fix and how to activate the fix both appear to involve tapping drop down menu options in the bottom left hand area of the screen. How does this work if you are the owner of a Hudl with a frozen screen?

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Rena Titley

Crumbs! Now that’s a point. Let’s hope Tesco or Which? Answer that one. Shall wait with interest.

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David

Try turning your Hudl to portrait or even through 180 degrees to get to a responsive part of the screen.
It was the whole screen freezing that was our problem. We had to turn the screen off and on to solve the problem for a short time. It now seems to have been solved by the recent update and following the screen reset (fingers crossed).

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Phil Butler

Now isn’t that always the way. The answer is so obvious when it is pointed out to you and also for full screen freeze as well. Thanks David. I was putting off looking at the Hudl pending a fix coming out. Now it seems safe to go ahead.

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David P

Thanks for this great fix. It was the one thing that spoilt using a Hudl. But why did Which have to tell Hudl users? Shouldn’t Tesco have been shouting it from the rooftops?

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Steph F

Unfortunately this fix doesn’t work for me. I am experiencing the same problem but after boot I cannot get past the lock screen.as the screen is completely unresponsive to touch. I have already tried rotating the screen and pressing the power button to sleep and reawaken the device but nothing works. Does anyone know if an update can be pushed into device without any user interaction because no fix of the type described above is ever going to work for me? I am still covered by my guarantee (just) but i’d much rather just get it working again.

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J Boyle

Steph F’s problem is exactly the same as ours – screen is completely frozen (not just a portion). We can’t remove the screen lock. We’ve also rotated the hudl (it may respond eventually to this) but uh-uh, doesn’t work. So much for being a best buy tablet, it’s only 6 months old!

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d.maclaren

our nephews hudl has totally frozen cant get it to respond at all . i take it that that tesco must give us a refund as they have sold faulty goods ?

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jayne

I totally agree…my son’s hudl screen has frozen I can’t do anything with it can’t even turn it on or off… what do I do?

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Pat F

Hudl screen reset. I was very interested to read the Hudl now had a software update to cure a frozen screen problem. However without reading Which? how would one know about it, Microsoft at least has an auto update option system for its computers!
I am on my second Hudl, the first purchased in October 2013 developed a lock up and would not charge, I left it with 1 hour still available and contacted Tesco help desk they agreed a replacement and my local Tesco removed all my data and gave me a new Hudl. Then after only 6 weeks use I have a pixel problem line about 1/4 inch from the central camera it shows a doted line from top to bottom screen, I live with it at present. I had wondered if the update would cure this but no. I look forward to the Hudl 2 in September!

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Rena Titley

It amazes me how, no matter how frustrating, Hudl purchasers remain loyal to the brand!!

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Adrian W

Since installing the update some of my apps keep freezing … BBC I player now won’t play, and neither will amazon mp3. Beware!!!

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Tobias Smellfungus

My Hudls both auto-updated to 1.3.1 the first time they were switched on, which is what I was expecting from reading other forum posts. However, this update alone did NOT resolve the frozen screen issue; I had to reset the screen also.This appears to have resolved the problem. But if it recurs, the Hudls will be going back for replacements.

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Martyn Blackwell

My Hudl froze up on me & wouldn’t switch off so I had to let the battery drain naturally. Now, every time I try to charge it & rectify the problem, the charge symbol appears with some dodgy pixels around it which are lit up & shouldn’t be. It then just settles on a blank black screen & doesn’t respond like it’s in some form of coma. As it won’t actually boot up, I’m not sure how to sort it out.
Any advice would be appreciated :-)

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GeoS

Yes, Same problem here, approx 1″ x 3″ up from bottom lefthand side will loose its Touch.
All will be fine again after using new Touch Screen Reset in Settings; Then when testing by playing “Tower Raiders” after awhile Touch goes amiss and its back to Reset again.

I am just wondering if some of the older Apps/Games are conflicting with the new 4.2 update.
I have no such problem playing the same game on an older 4.0 & 4.1 tablet.
Saying that it is a problem when you can’t input certain letters like an “A” without a Reset.

Hudl is only a 1 week young, I am still messing with it to no avail, nice wee Tab.

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Fishy

Well I bought a refurb 6 weeks(June 2014) ago and all it has done is lock up on the screen. Resets work for a few hours and then it does it again. Seeing as Tesco supposedly know about this issue, why are they sending out Refurbs with this exact issue? Tablet now gone back! I await a replacement.

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Mabel

I did not have a frozen screen but I’m having problems with the sensitive top row of the keyboard, especially when entering passwords. I would like to have an alpha only keyboard with the option of switching to numerical and/or symbols at the touch of a button. This is my first tablet and I’m still a bit heavy fingered so I end up with some numbers when I am using the top row of the keyboard. This is irritating when I log into various websites and get the password wrong.

I know there are loads of different keyboards compatible with Android but I would like o hear some recommendations from hudl users before I start installing. I’m not ready for swiping and am looking for a simple keyboard that will produce the letter on the key that I press.

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grumpy

Huddle still freezes even after current app is downloaded, also screen will go into a memory loss state when you tap it you never know what size it will be , have to turn off and on to resume function, not a good device ,only use now for weather updates updates

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Kathy Tyrrell

Hudl still freezes after update.
Screen will not turn off if you press the off button. When my screen goes into freeze frame, I sometimes have to wait over 4 hours or more to get anything to work.
My latest issues was on the 1st September when the screen froze and the only way out was to reset the tablet after 4 hours. Also the tablet heats up during this process as well, so when you come back to the tablet, the screen is frozen and the tablet is hot.
Something not right here.

Please advise?

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Steve

Whenever I put my Hudl on standby (Hit the button to dim the screen), it will reboot itself every time…it even does it when I’m in the middle of something. It can barely run an app without rebooting itself, I regret buying this poor excuse for a device. Not happy at all.

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Mark R

My Hudl continues to have the same problems. The touch screen is still inadequate with regular freezing, unresponsiveness or glitches making the device unuseable. This is the third one I have received and I am now fed up of just receiving a replacement that also does not work. I would appreciate a hardware or software fix; otherwise I will again be taking my Hudl back but for a full refund. I will not be getting another. It has made me question using Tesco again.

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Wingco39

Mark R, Sorry to hear of your unfortunate experiences with your Hudl. You must be exceptionally tolerant to put up with two replacements and still have no workable or reliable tablet. My honest advice would be to get a full refund and get yourself a refurbished iPad 2 from the Apple Store on-line. I know it costs a bit more but it works and has done since the original iPad was introduced years ago and which every other tablet maker has tried to copy or emulate since! Before I bought a tablet I asked my son who is a self employed IT project manager for his opinion. He just happened to be in a meeting room with about 18 technical guys from his team and he poled their opinions on my behalf. Without exception they recommended I buy an iPad and I haven’t looked back. I’m 75 and I can’t be bothered with unreliable devices or gadgets. The iPad just works, updates itself and never gives me any problems. And no I don’t work for Apple I now just like their products. They cost a bit more but they work without hassle. The next thing to be replaced will be my Windows PC with a Mac Mini.

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Rita rogers

Have uploaded the fix fir screen sensitivity but there are still sensitivity problems. My screen is now completely frozen and I can’t power down!

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Sally turner

Hello
Hudl screen is blank! When we attach it to a TV via a cable the screen display is on the TV screen, the touch screen works fine via looking at it on the TV but the hudl screen remains blank. As a user of apple I know it is possible for the back light to go out on an iPad and of course you can purchase this part from eBay, follow a utube video and replace it yourself. With the hudl you can’t obtain parts! Any one have a fix for this?
The reason we brought the hudl is because it can be monitored via a security app and by doing this our foster son is allowed to have one.

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dan

Did you ever fix this? Its just happened to me!

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Siobhan

Bought my hurdle today, battery fully charged however part of the right hand screen is strippy from top to bottom and have had to turn the screen to be able to select yes for update. What should I do?

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Siobhan

Bought my hudl today, battery fully charged however part of the right hand screen is strippy from top to bottom and have had to turn the screen to be able to select yes for update. What should I do?

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Rena Titley

I cannot understand why people don’t look at the reviews before buying. Don’t waste you time Siobhan, take it back and get a refund. After you have read the previous comments from all unfortunate enough to buy a Hudl, you will realise why you must return it.

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Siobhan

Ok and was thinking about that, thanks for the fast response

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Rena Titley

Your welcome. Good luck.

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Lowdz

My son’s Hudl has developed a problem with the screen. It goes blurry, as though it is showing two versions of whatever is on screen, slightly out of sync with each other. Any ideas? Thanks in advance.

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Rena Titley

Dear Lowdz
I’m afraid you are justR one of many who have experienced problems with the Hudl. Most get a refund before or after repair. I honestly don’t know why Tesco have not made a total recall on the Hudl.
Have you read all the above comments on it?
I’m sorry you have become yet another victim to the Hudl saga and hope you don’t experience too much grief getting it sorted.

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siobhan

Hi Lowdz, I would recommend getting a replacement as haven’t had any further problems with my hudl since (touch wood).

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Rena Titley

Siobhan …. So you opted for replacement instead of refund afterall! Should you some time in the future begin to experience problems again I would be grateful if you could share with us the nature of the problem. Not that I am wishing any on you naturally.
Kind regards

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siobhan

Hi Rena , yes I did the day after I bought it originally. I will try to remember if I do experience any further trouble.

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Rena Titley

Dear Siobhan – much appreciated. Happy ipading.

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Annette

Have had my Hudl for 11 months without any trouble until last night when the whole screen turned completely white and the icons disappeared. The touchscreen was unresponsive as was the on/off button so the screen stayed white until the battery had run down. Then this morning I recharged the hudl and it seems to be back to normal. I am worried that if this happens again it will not right itself and it will most likely be after the years guarantee has run out!! What should I do?

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Rena Titley

Dear Annette
Well, what I what do I your circumstances, after 11 months use, would be to talk to a Tesco
IT employee. Ask his advice, then request a reference number linked to your complaint, so that you can still use your guarantee if the self same fault arose as the one which caused you to complain. I can’t see, as you reported that particular fault before the end of your guarantee period, that they would ignore it. Ask him/her to put it in writing for you – you can always print off an email.
Good luck
RENA

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elaine jones

Like many Unfortunately this fix doesn’t work for me. I am experiencing the same problem but after boot I cannot get past the lock screen.as the screen is completely unresponsive to touch. I have already tried rotating the screen and pressing the power button to sleep and reawaken the device but nothing works. Does anyone know if an update can be pushed into device without any user interaction because no fix of the type described above is ever going to work for me?

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lee

Hi, can anyone help me? I have bought a tesco hudl and the touch screen wont work. I see there is a down load that will fix it but how can I download it if my hudl screen wont work? Is there a way to download it without having to use the touch screen such as via a laptop?

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Mabel

Lee, if it is faulty as soon as you buy it, you should return it to Tesco for a full refund. You can then decide if you really want to take a chance with another hudl or pay a little more for another brand.

I have a hudl and it has worked fine since I bought it last December. I don’t really like it very much and use my Moto G when I’m out and about as I find the screen more receptive and I prefer to use a laptop indoors. I have to think about what I should buy as my present to myself this Christmas and I’m starting to be inquisitive about iPads and curious about the devotion of Apple product owners.

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lee

Thanks for your reply. I bought the hudl for my 7 year old son as they are said to be good for children and I thought it was a fair price. But I have just been checking other tablets suitable for kids and the galaxy tab 3 kids looks like a good choice so I think I’l get a refund. I bought it off Tesco outlet on ebay so I’l prob end up paying for return, it was only delivered today and when I turned it on it says to press start but there is no response when I press it so I cant even set it up. I have a Surface RT myself and thats a good tablet if your’re looking for something new.

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Mabel

Lee, if you bought the hudl for a really good price it may be worth your while phoning Tesco customer services and ask their hudl technicians if they can help you get your hudl working again. Hopefully, they will not refer you back to eBay..

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Andy McCrae

I applied the hudl screen fix a few months ago but the problem never went completely and is now getting worse again. The main problem is that the screen goes into double vision and then locks, not even allowing the tablet to be shut down.
Can you help? My 8yr old son is distraught as he doesn’t understand why he can’t use it…

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Rena Titley

Dear Andy
I had decided not to answer any more queries about the Hudl as there have been so many but when I read that your 8 yr old son was upset I felt I must do so once more. Please read all the blogs.which.co.uk which prove the Hudl is a waste of space. I have a more expensive iPad but I know that my young nephew has great fun from the Galaxy 7 ipad which is cheaper than mine. Get a full refund Andy. Tesco won’t quibble because they have had so many complaints about it
Better luck next time.

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