How to download and apply the Tesco Hudl screen fix [video]

Tesco Hudl_screen fix

The troublesome Tesco Hudl screen has long been a topic of conversation here on the Which? Tech Daily blog. The problem, which has affected a number of Hudls, froze the bottom left hand corner of the tablet’s screen forcing owners to manually reset their device.

We heard from lots of you about this. And the message was always the same, you love your Hudls and are really disappointed by the screen issues.

Back in March, we spoke to Tesco who provided an interim solution. We have kept in contact with the supermarket giant and can now reveal that a permanent fix has been launched and is ready for action. The fix should solve your screen problems for good. Below we take you through how to download the update and apply the fix.

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How to fix a Tesco Hudl with a frozen screen – video


How to find the Tesco Hudl update

Your Hudl should automatically find the update and ask if you would like to download it. But if it doesn’t you should hit the Apps button, scroll to Settings, navigate down to About tablet (which is at the bottom of the settings menu) and then hit Hudl updates followed by Check now.

Your Hudl will then scan for updates. If there’s a new one available it’ll provide the following message:

There’s a new update waiting for your Hudl, containing the following: Upgrade to Hudl version 1.3.1. This upgrade brings you all of the latest and greatest Google app updates, plus a new option in your Hudl’s Display settings that lets users reset their touch screen to improve its responsiveness if required.

All you need to do is press Download. This will update your tablet with all the latest software and fixes including the screen fix. Once it’s all downloaded the Hudl will reboot. This process may take a few minutes, especially if you have a slow internet connection.

How to apply the Tesco Hudl fix

Downloading the update is not the end of the story. The update will have placed a new button in the tablet’s Display Settings which, once activated, should resolve your frozen Hudl woes.

To navigate to this start by pressing Apps, then scroll along to Settings, then Display. At the bottom of this menu is a new button that says Reset touch screen. Press it and then follow the instructions – you’ll be asked to lay the tablet flat, before pressing Reset screen. The process should take just a few seconds and should mean that you’re tablet’s freeze free from now on.

What to do if you still have Tesco Hudl problems

We’ve not experienced any issues with our Hudl since we applied the above fix. However, if you do, please tell us about any continuing Hudl trouble in the comments section below.

We were also able to speak to a Tesco representative who told us that Tesco will allow for a refund or exchange if customers are not happy with the fix. So again, please let us know if you have any issues on that front too.

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68 replies

  1. Lisa and Michelle. Please read the above comments. You can ring Tesco Technical team – ring any Tesco store and they will put you through to their team – and they will advise you. Good luck.

  2. We gave hudls to our two daughters yesterday. Both have problems in that the screen does not respond. The software is up to date but there is no additional button to calibrate the screen.

    I would rather not return them but may have no option us there does not seem any way now to reset the display

  3. My daughters hurl 2 when switched on or charging the screen opens up with a red and white striped screen I did a bit of research but no one has had this problem, to rectifiey the problem if this happens to yours is switch the hull of leave for about 30 secs then reboot and when you switch the hudl2 back on its loads as normal and when the screen opens up fully it’s gone even when it’s closed its self down after a short time when you touch the button to turn on again the red and white stripes have gone

  4. Iv followed instructions to download the app for the frozen screen but when I hit check, the app wasn’t there to download. Could anyone tell me what to do now? Thanks

  5. i can unlock the screen but that is all, it has froze and wont let me do anything, is there any way i can sort this as i cannot follow your video help above to get the app?

  6. I GOT MY DAUGHTER AN HUDL PURPLE TABLET FOR CRIMBO JUST GONE SHE ONLY HAD FOR ABOUT 2 WEEKS,
    THEN 1 DAY AFTER SCHOOL SHE TURNED IT ON STARTED PLAYING THEN IT JUST CRASHED AND THE SCREEN IS NOW COMPLETELY BLACK.
    DOSENT DO A SINGLE THING NO NOISE, NO PICTURE, NO NOTHING…
    AS ANYBODY WITH KIDS COULD IMAGINE I NOW HAVE A VERY UPSET 8 YEAR OLD LITTLE GIRL.
    IF ANYBODY SEES THIS MSG AND HAVE A FIX FOR THIS ISSUE I WILL BE EXTREMLY GREATFUL…

    THANX PEOPLE

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