How to download and apply the Tesco Hudl screen fix [video]

Tesco Hudl_screen fix

The troublesome Tesco Hudl screen has long been a topic of conversation here on the Which? Tech Daily blog. The problem, which has affected a number of Hudls, froze the bottom left hand corner of the tablet’s screen forcing owners to manually reset their device.

We heard from lots of you about this. And the message was always the same, you love your Hudls and are really disappointed by the screen issues.

Back in March, we spoke to Tesco who provided an interim solution. We have kept in contact with the supermarket giant and can now reveal that a permanent fix has been launched and is ready for action. The fix should solve your screen problems for good. Below we take you through how to download the update and apply the fix.

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How to fix a Tesco Hudl with a frozen screen – video

How to find the Tesco Hudl update

Your Hudl should automatically find the update and ask if you would like to download it. But if it doesn’t you should hit the Apps button, scroll to Settings, navigate down to About tablet (which is at the bottom of the settings menu) and then hit Hudl updates followed by Check now.

Your Hudl will then scan for updates. If there’s a new one available it’ll provide the following message:

There’s a new update waiting for your Hudl, containing the following: Upgrade to Hudl version 1.3.1. This upgrade brings you all of the latest and greatest Google app updates, plus a new option in your Hudl’s Display settings that lets users reset their touch screen to improve its responsiveness if required.

All you need to do is press Download. This will update your tablet with all the latest software and fixes including the screen fix. Once it’s all downloaded the Hudl will reboot. This process may take a few minutes, especially if you have a slow internet connection.

How to apply the Tesco Hudl fix

Downloading the update is not the end of the story. The update will have placed a new button in the tablet’s Display Settings which, once activated, should resolve your frozen Hudl woes.

To navigate to this start by pressing Apps, then scroll along to Settings, then Display. At the bottom of this menu is a new button that says Reset touch screen. Press it and then follow the instructions – you’ll be asked to lay the tablet flat, before pressing Reset screen. The process should take just a few seconds and should mean that you’re tablet’s freeze free from now on.

What to do if you still have Tesco Hudl problems

We’ve not experienced any issues with our Hudl since we applied the above fix. However, if you do, please tell us about any continuing Hudl trouble in the comments section below.

We were also able to speak to a Tesco representative who told us that Tesco will allow for a refund or exchange if customers are not happy with the fix. So again, please let us know if you have any issues on that front too.

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120 replies

  1. Lisa and Michelle. Please read the above comments. You can ring Tesco Technical team – ring any Tesco store and they will put you through to their team – and they will advise you. Good luck.

    1. I have read your previous artical, and my hudel updated 3 weeks ago but I don’t have this option in my settings, I had no problems before the update,
      It has taken 20 mins to write this queery so something is wrong !!

    1. Hi my hudl2 is a year old bere in mind that it’s only been used for six of them months as had to have the charging port replaced as it broke now it is turning off while I have charge in it and yes I’m using the charger that came with this hudl2 please dose anyone have the same problem or any help to why this is thankyou.

  2. We gave hudls to our two daughters yesterday. Both have problems in that the screen does not respond. The software is up to date but there is no additional button to calibrate the screen.

    I would rather not return them but may have no option us there does not seem any way now to reset the display

    1. Hi i had a similar problem with my brother printer using wifi. First make sure you have installed the app for your printer and the settings say it is the right printer. Then Instead of using the print option us share and send it to printer.

  3. My daughters hurl 2 when switched on or charging the screen opens up with a red and white striped screen I did a bit of research but no one has had this problem, to rectifiey the problem if this happens to yours is switch the hull of leave for about 30 secs then reboot and when you switch the hudl2 back on its loads as normal and when the screen opens up fully it’s gone even when it’s closed its self down after a short time when you touch the button to turn on again the red and white stripes have gone

    1. Nothing is showing up on my Hudl screen. I can hear that emails have arrived, by the signal, but the whole screen is blank.

  4. Iv followed instructions to download the app for the frozen screen but when I hit check, the app wasn’t there to download. Could anyone tell me what to do now? Thanks

  5. i can unlock the screen but that is all, it has froze and wont let me do anything, is there any way i can sort this as i cannot follow your video help above to get the app?



    1. Hi John i had a similar problem with my brother printer using wifi. First make sure you have installed the app for your printer and the settings say it is the right printer. Then Instead of using the print option us share and send it to printer.

  7. my hudl has frozen, i looked on the website and it say to reset by using a pin. i have done that the noise makes the hudl noise as it does when it starts up but the screen is still just black.
    any one plz

  8. Hi I’m trying for the first time to print off from my hudl 2 but it says my printer spoiler has stopped. I haven’t got a clue what this means or how I can put it right?

  9. I am experiencing problems with my hudl 1 it is extremely slow and lagging, I have downloaded apps to reduce the ram usage and deleted any cache larger apps have, what should I do?

  10. My Hudl is exactly 6 days old and it’s going back for a replacement and hopefully for their sake they don’t offer a graded on (repaired and can’t be sold as new).
    Not a problem with the bottom left part of the screen freezing the whole lot froze up. Starting from power off several times it too 4 attempts to un lock the screen each time turning off. Regular over the six days. Even a factory full reset never cured it it took three hits to get it to respond to the full reset. When it came back online starting with the ‘Hello lets get you started’ after factory reset even that took 3 hits before it responded to ‘Start’ touch button. that was the last straw so switch the bloody thing off and am now going to return it, If the replacement starts this I’ll get a rebate and save up for another type.

  11. I bought the hudl2 last week, switched it on,entered my internet address, then it aske if I had a google account so I entered that, then it came up that there was an update from Google to prevent viruses etc, I could not get anything else on the hudl so I had to click on “start download”. It goes so far then stops,then says retry, and I cannot get anything else on it. it will not go through the whole downloadload process,it stops and say check the internet connection. well, the internet is on at all times. Do I have to keep my hudl connected during this download? your help would be very much appreciated.

    1. Hi it sounds like your WiFi is turning itself off. When you start your hudl slide your finger down an inch from the top right to bring down options and click WiFi. Then click top right on 3 dots going down. Now on advanced then look to see what it says under keep WiFi on during sleep, if it says never, tap on it and change to I think always. Now when your tablet goes to sleep after a minute or so, WiFi stays on and download should continue.
      Hope that works.

    1. Hi either let the battery completely run down or try holding the power button down to force shutdown. Sounds like a crash, it happens sometimes even on phones.

  12. Downloaded new update to my Hudl2 ‘s no rest touch screen button appeared.
    Reason for update no response from stylus on screen, can use finger but that somewhat defeats the object

  13. I have a Hudl 1 the side buttons are working but i can do nothing with the screen, I can not turn it off or access anything via the screen all i can do is the volume. Please help anybody.

    1. Hi the hudl 1 has a reset button on the back. Use a paper clip to push and hold until it turns off. Then when it is off push and hold again until the hudl logo appears and let go(this should not lose your info like the hard reset does). If after restarting, the screen still does not work then unfortunately you will have to do a hard reset, sorry but you will lose your info. once reset check for update as there was a fix. To hard reset use the first method to turn off, restart by holding power button and volume up at the same time. Hope this helps

    1. Hi Eric. If it is new then the battery does last a while to start with. Try downloading an app that shows the battery state. If it does not show the same power then if you bought it new then take it back to the shop for a swap. Also have you checked for an update for it.

  14. My wife updated her hudl 2 yesterday.
    After update applied.
    It will no longer charge, turn on or allow factory reset.
    Just dead all round. They are collecting to repair on Thursday.
    Its about time they accepted there is a problem.
    Totally disappointed all round.

  15. Updated Hudl 2 2days ago now cannot open E mails. It says email has stopped working. They are coming in but can’t open. Also some games won’t connect to Facebook as before.

  16. Updated Hudl 2days ago now cannot open E mails. It says email has stopped working. They are coming in but can’t open. Also some games won’t connect to Facebook as before. Help.

    1. Hi Carole.
      You haven’t said which email doesn’t work. Gmail or msn for example, or all.
      A couple of things for you to try.
      Open settings then apps and slide accross to all.
      Scroll up until you find “email” (msn or other) now tap it and tap clear cache and data.
      Scroll up until you find “Gmail” (google) now tap it and tap clear cache and data.
      If that doesn’t work then you could try removing exchange and google from accounts in settings, then restart and add them again.(remember passwords etc).
      Hope it works.

  17. Have to say I’m not at all impressed with the latest update!! It’s changed so much on my hudl its seems so much slower to respond, but the worse thing is 2 of the games I’d been playing on it for ages now I can’t play as the screen flickers constantly making it impossible!!! It’s taken ages to get to the levels I was on and know iv had to uninstall the games as no way to play them. I was really happy with my hudl the way it was and wish they had left it alone I had no need of any update that changed everything I loved about my hudl, its now slow, unresponsive, I have to try and work out how to do or find things that previously I had no problem doing or finding… Big THUMBS down for the update wishing I could uninstall the update!!!

    1. Hi Linda.
      You might have to try disabling HW overlays under the developers options(tap seven times to activate). Don’t change anything else.

    1. Hi Dave.
      Try the reply to Carole or you could first try uninstalling the google play app first.
      Put a reply saying if any, the one that worked so other people can follow it.
      Lots of people are having issues since the update, i seem to be one of the lucky ones.
      Good luck and don’t forget to let us all know ok.

  18. Hi,

    I have a Tesco Hudl 1 with the following issue:
    Black screen but the tablet is on. Tablet is working but no display. Screen is responsive as is the hardware buttons on the side. HDMI out works (that’s how I know that the screen touch works) so I can use the tablet to check settings or install updates if anybody has a fix.

    Thanks for the help.

  19. The latest Hudl2 update has ruined my tablet experience. It now crashes, the screen freezes and I’ve lost many hours of game play as I’ve had to uninstall and reinstall various games. Holding down the on/off buttons is such a bore as you have to get it just right. Why did they need to update?

  20. I can’t use a stylus with my hudl 2. Have tried the fix but the reset screen button does not appear in settings even though my hudl is supposedly up to date. I thought this tablet was good value for under £100 but now I’m having doubts.

    1. Hi Roberta.
      Does it work when using your finger?
      Is your stylus a thin tipped one? If it is then it might be the fact that the hudl 2 has a large finger touch area. See if you can find a stylus that has a larger tip and try that.

  21. I have 2 Hudls. I can stream to tv via hdmi with 1, but not with 2nd one. Have read on internet that Tesco have a software fix for this. How do I access this please.

    1. Hi Jo.
      The fix they are on about is an update so your hudl should allready have it, check for an update with it fully charged, settings>about tablet>hudl updates and check now.
      Couple of things to try, plug in your hudl that works until you have a good screen copy. Now just unplug the hudl but leave the cable attached to the tv and plug in the hudl that never worked properly. Now if there is no hudl screen.
      1. Try turning the tv off (not stand by) then back on again without unplugging anything.
      2. Plug the charge cable in while it is all still connected (sometimes not enough power is available to the HDMI)
      3. Have a look at the hdmi settings to see if the writing is grey, if yes then unplug and replug HDMI cable into hudl, try also putting a bit of pessure under then on top of the connector and hold still for a couple of secs. If it stays grey then hudl micro HDMI connector could be faulty (time to return for replacement sorry).
      4. If doing no 3. The settings go black instead of grey look at each of the settings(you might find it easier to look at settings of the working hudl first) sometimes you need to have the mode setting at a lower display setting.
      Hope you get it working, otherwise it is a return job sorry

  22. I updated my Hudl Fri 13th and since then have been having problems. The update took forever. I had no problems with it before the update. I started to watch a show and when I put the head phones in, the picture went and now the screen is black and I cannot get to any controls. I cannot turn it off or on.

  23. My Hudl crashed today for the first time – screen froze. Tried the re-set (pin at back)…still nothing – wouldn’t un-lock. The touchscreen is completely un-responsive.

    Let the battery run down to empty and re-charged. Still no change.

    Performed a Factory re-set (using the switch on holding power and volume up button) and wiped all my data (RELUCTANTLY – didn’t want to lose everything!!!)

    Now, I have the ‘Get started’ screen stuck on there – screen is totally unresponsive to touch.


  24. Had to get Tesco to replace my daughters hudl2 twice last year due to problem with charging port. This Hudl is 4 months old and the screen shattered as it was lying on a flat surface charging. The cracking emanates from beside the charge port (is that where the battery is?). Spoke to 3 people at Hudl/Tesco who tell me that we have caused ‘accidental damage’ (ie they are telling me that I am lying) and they wont do anything about it. They suggest I get an independent report if I want to contest their decision or pay £59 for a replacement screen. Since this infuriating call I have been online and discovered that many, many people have the same problem and the same response from Tesco/Hudl tech support. Apparently their engineer can tell that the Hudl was dropped just from looking at the photograph. Further the woman in customer support denied there was a problem with the Hudl, denied that it was no longer on sale and repeatedly said that new stock would be coming in to the stores. A reading of the technical press reveals that to be nonsense. Why are Tesco so determined to lie to us and waste our money? Is there no-one outside their organisation to whom I can complain.

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