Smart TV spying – are you watching TV, or is it watching you?

Smart TV spying

When you agree to your smart TV’s T&Cs, you may not be aware that you’re permitting the manufacturer to snoop on how you use your TV – from the programmes you watch, to the websites you visit.

This can have benefits – such as more personalised recommendations of things to watch – but data gathered on you and your family can also, in some cases, be used to provide targeted advertising on your smart TV’s homescreen. Is this an invasion of your privacy?

Smart TV spying – tracking, terms and targeted ads

Last year Jason Huntley, an IT consultant, found that his LG smart TV was tracking everything about him and his family. He was shocked to find his children’s names had been sent unencrypted over the internet to LG’s servers; taken from a family video he’d made at Christmas and then watched on the TV.

After Jason published the story on his Doctor Beet blog, it hit the headlines, leading to a still ongoing probe by the Information Commissioner. We got in touch with Jason and he agreed to work with us as we investigated what smart TVs from LG, Samsung, Sony, Panasonic and Toshiba were tracking about their owners.

Smart TV

Smart TV spying – what we found

Our investigation, published this week in Which? magazine, used widely available techniques to monitor the streams of data coming from both 2013 and 2014 models from each brand. We did various tasks, such as change channel, search the web and play videos from a USB memory stick, and then analysed what the TV transmitted.

Tracking – all the brands track your viewing habits to some degree. We were pleased to see that most data is encrypted, meaning it’s hidden from hackers. However, a Samsung TV beamed our location and postcode un-encrypted when we first switched it on. Samsung said that location data is required to operate the TV, but we think there’s no need to take the entire postcode. LG has temporarily stopped tracking, but declined to rule out restarting it when we contacted the company.

Advertising – Toshiba, Samsung, LG and Panasonic all serve ads to your smart TV’s homescreen. You can stop them from being based on your TV habits, but can’t block them entirely. LG and Toshiba told us that posting ads on smart TVs is ‘standard industry practice’, but Sony doesn’t have them on its TVs, so clearly it thinks differently.

Terms & Conditions – what if you decline your TV’s T&Cs? Well, on Panasonic TVs you can’t use any apps or the web browser. On LGs, you lose apps, and on Samsung and Toshiba TVs, you can’t access the smart-TV services at all. Sony gives upfront options at the set-up stage to block the tracking, and you just lose content recommendations.

Samsung Smart TV remote

What we want from the smart TV brands

All the brands we tested insist they are being transparent with what they’re doing, but we think they could do more. Remember, this isn’t a smartphone app that you downloaded for free; we’re talking about an expensive TV that will be in your home for many years.

Some of the companies we investigated – including Samsung, Panasonic and Toshiba – have agreed to meet with us to discuss our findings. We’re asking the industry for four key things:

  • 1. Keep smart TV tracking to a minimum and encrypt any data on users that is transmitted over the internet.
  • 2. Be 100% transparent and upfront about what is happening in terms of tracking, and why.
  • 3. Allow consumers to opt out of tracking and still enjoy as much of the smart-TV features they’ve paid for as possible.
  • 4. Give consumers a choice about whether to take ads on their smart TV homescreen. Amazon offers a discount on its Kindle Fire tablets if you agree to have ads on the tablet’s screensaver – shouldn’t this be the same for TVs?

Are you worried about smart TVs tracking what you do? Or are you happy to accept some tracking if you get more personalised services? Let us know in the comments below.

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Categories: Latest TV reviews

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77 replies

    1. the tv companies are above the law.
      but the law doesn’t care
      the UK public is ignorant and doesn’t care
      as long as they get their soma tv
      they can be controlled as much as they like

    2. I find it so objectionable what my recently bought Samsung Smart TV expects me to sign up for that I have not enabled the Smart aspect at all! Its a damn cheek. You pay for this and then can’t use it. I use Ghostery and Adblocker on my Mac and that keeps a lot of it off the Mac but can it be done with a smart TV? The reality of 1984 comes in via a tv. Pretty scandalous.

  1. Is nothing sacred these days, they’re coming into our homes and who knows what dirty human beings are watching our children and listening to them. It makes of totally sick at the extremes this country we call home will go to, to invade our privacy. How worse will it get, i wonder.

    1. I totally agree with you, to way extinct will these hackers go to. We have children in our homes and invading our privacy suppose to be a law. Why?? Is it really that serious that u have to seriously watch us in or home. If that’s the case they can have these televisions back. I’ll get a regular television!!! Never had a problem with those.

  2. If I didn’t have so much student loan debt from law soohcl, I would probably take a less stressful, still legal job and start having kids. I need my current job (which is very time consuming and stressful) to pay for the student loans. Wicked cycle. I would also then save more money and take more vacations. Oh what a wonderful life that would be!

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